Telephony

What You Get

Your phone system is often the first voice a customer hears from your brand. It should sound like a person who's genuinely happy to help, not a text-to-speech engine from 2000 and late.

Formats

• IVR Prompts: "Press 1 for sales, press 2 for support..."

• On-Hold Messaging: branded messages, product highlights, seasonal updates

• Auto-Attendant: after-hours greetings, directory assistance

• Voicemail Greetings: professional and personalized

The Approach

Telephony work is all about clarity and consistency. Every prompt needs to match in tone, pace, and energy, even if they're recorded across different sessions.

Jenna delivers organized, labeled files that are ready to upload directly to your phone system. She follows standard telephony naming conventions and can match existing prompt sets if you're updating rather than replacing.

She understands the technical constraints: short durations, specific pacing for menu options, and the need for clean edits with no background noise.